SERVICE 03 / FICTIONAL PRACTICE
Corrective action
Move from repeated findings to changes that hold up in daily work.
A defined question.
A useful output.
A structured investigation and a proportionate effectiveness check.
- 01
Describe and contain the immediate problem
Start with a shared description of the issue and the result that would be useful.
- 02
Investigate causes with the people doing the work
Work with the people involved and follow representative examples.
- 03
Select action that addresses the supported causes
Make the decisions and supporting evidence visible to the team.
- 04
Review later evidence and adapt if needed
Review what changed and agree how the work will stay connected.
Bring the question, not a finished specification.
A short brief can explain your scope, the current problem and what a useful next step would look like.
Build a brief for this service ↗