HOW THE WORK CONNECTS
Make the system visible.
Then make it better.
Start with a real process, involve the people doing the work and keep conclusions connected to evidence.
A REPEATABLE WAY OF WORKING
From observation
to a better system.
Four connected stages. Select a stage to see its focus and a typical working output.
Understand the operating context
Agree the purpose, boundaries and intended results before choosing documents or software.
WORKING OUTPUT / SCOPE & PRIORITIESProportionate to the organisation
A small service team and a complex manufacturing operation have different interfaces, risks and information needs. The fictional approach scales the working detail to those needs rather than imposing the same document set everywhere.
Visible decisions
Record the scope, the basis for a finding, the owner of an action and the evidence that will be used to review its effect. The record should support a decision rather than become a substitute for one.
Practical boundaries
Preparation support does not issue a certificate or establish definitive conformity. Use the official standard for its requirements and an appropriate certification body for certification arrangements.
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